Hub Administrator Opportunity at Dis-Chem Pharmacies Ficksburg

Dis-Chem Pharmacies Limited is inviting applications for a Hub Administrator position at its new store in Ficksburg, Free State . This is a permanent employment opportunity within the retail industry, suited to an organised, professional and customer-focused individual who can provide efficient administrative and reception support. The successful candidate will play an important role in helping the Store of the Future hub operate smoothly by assisting customers, managing incoming calls, maintaining accurate records and supporting access to Dis-Chem’s integrated health offerings.

The Hub Administrator will serve as a central point of contact for customers, clinic patients and other individuals seeking information or assistance at the store. The role involves answering telephone enquiries, coordinating appointments, maintaining patient profiles and providing basic information about clinic services and available products. The successful candidate will also help promote the Dis-Chem Better Rewards programme and support customer enquiries relating to Dis-Chem Cover products, including Dis-Chem Health and Dis-Chem Life.

This Dis-Chem Hub Administrator vacancy in Ficksburg is ideal for someone with a Grade 12 or Matric certificate, strong computer literacy and excellent communication skills. Previous experience in customer service administration, retail or healthcare will be advantageous, as will familiarity with SAP, electronic patient record systems or customer relationship management platforms. Candidates should be able to manage competing priorities, protect confidential customer information and maintain a friendly, professional approach in a fast-paced retail environment.

Key Responsibilities

Answer incoming telephone calls professionally and direct enquiries to the appropriate departments or individuals.

Provide accurate information about appointments, clinic services, products and general customer enquiries.

Record messages correctly and relay information to the relevant team members, confirming important details where necessary.

Assist walk-in customers and clinic patients with appointments, bookings, queue management and general enquiries.

Confirm patient appointments in advance to support effective scheduling and an efficient customer experience.

Maintain accurate patient profiles on the relevant electronic systems.

Identify urgent enquiries and immediately escalate potential medical emergencies to the Hub Advisor or Nursing Practitioner in accordance with established procedures.

Provide administrative and reception support to the Store of the Future hub.

Support the administration and promotion of Dis-Chem Cover products, including Dis-Chem Health and Dis-Chem Life.

Obtain and record customer consent in accordance with the Protection of Personal Information Act (POPIA).

Capture and log customer leads for relevant Cover products accurately.

Explain basic product benefits and direct customers to the appropriate sales channels for further assistance.

Respond to basic Cover-related queries and refer more complex matters to the relevant personnel.

Promote awareness and adoption of the Dis-Chem Better Rewards programme.

Educate customers about Better Rewards benefits, features and how to use the programme.

Assist customers with basic Better Rewards enquiries and troubleshoot common issues where possible.

Escalate complex Better Rewards queries to the Hub Advisor or Store Admin Manager when necessary.

Act as a central point of contact for customer enquiries, compliments and complaints.

Accurately record customer feedback and complaints for appropriate attention and follow-up.

Maintain organised administrative records and ensure information is captured accurately and handled responsibly.

Communicate effectively with customers, clinic personnel, management and other relevant stakeholders.

Prioritise enquiries and administrative tasks to ensure that customers receive timely and professional assistance.

Protect confidential customer and patient information and follow applicable data protection requirements.

Support the delivery of efficient customer service and contribute to a positive experience for everyone visiting the store.

Requirements and Skills

Grade 12 or Matric certificate.

Computer literacy, including Microsoft Word, Excel and Outlook.

Excellent verbal and written communication skills.

Strong administrative and organisational abilities.

Good attention to detail and the ability to maintain accurate records.

Ability to multitask and prioritise responsibilities effectively.

Ability to work under pressure in a busy retail environment.

Customer-focused attitude with a friendly, professional and helpful manner.

Good telephone etiquette and the ability to handle incoming calls professionally.

Strong interpersonal skills and the ability to communicate effectively with customers and colleagues.

Ability to handle customer enquiries, compliments and complaints professionally.

A qualification in Administration or Customer Service will be advantageous.

Previous experience in customer service administration will be advantageous.

Experience in a retail or healthcare environment will be beneficial.

Exposure to SAP, electronic patient record systems or customer relationship management (CRM) platforms will be advantageous.

Ability to handle sensitive customer and patient information discreetly.

Understanding of the importance of obtaining and recording consent in line with POPIA requirements.

Ability to recognise urgent enquiries and escalate potential medical emergencies according to established procedures.

Good time management and problem-solving skills.

Ability to follow company policies, procedures and administrative processes.

Must be a South African citizen.

Must meet MIE screening requirements, have no criminal record and maintain a clear credit rating.

Must have a valid driver’s licence and own reliable transport.

Willingness and ability to work shifts in line with store trading hours.

Willingness to work on-site in a retail environment.

The Hub Administrator position at Dis-Chem Pharmacies in Ficksburg, Free State , offers a permanent opportunity for a customer-oriented individual to develop their experience in administration, reception, customer service and healthcare-related retail support. The role offers a market-related salary together with medical aid, provident fund and staff account benefits . Applications close on 22 October 2026 , and only successful applicants will be contacted; candidates who have not received communication within two weeks after the closing date should consider their applications unsuccessful. Dis-Chem is an equal opportunity employer that considers its approved Employment Equity Plan and targets during recruitment and actively supports the recruitment of people with disabilities.

Apply here

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